How do I register for a customer account and what are the benefits??
- You can create your customer account here.
- Your data is saved so you don't have to re-enter it for future orders.
- You can save and use different delivery addresses.
- Your order history allows you to keep track of your previous orders.
- You can use orders you have already placed to reorder products.
- You can change your saved data at any time.
Why do you need my phone number?
For any queries and to ensure smooth delivery via the parcel service.
I have forgotten my password!
- In this case, please go to the login page/customer account and click on “Forgotten your password?”. If this does not work immediately, please contact our customer service.
I would like to permanently delete my customer account. How do I do this?
Please contact our customer service team.
Is my data secure with you?
Data security is very important to us. All personal information is encrypted by our security server before transmission. SSL encryption is one of the most secure and proven methods for online shopping and protects your data from unauthorized access.
How can I place an order with Rosen Tantau?
How can I contact Rosen Tantau?
- You can find our contact details here and in the footer of our online shop.
How does ordering work in the Rosen Tantau online shop?
You can find the current availability of our products directly under the rose description in the delivery options. Delivery times may vary depending on the season and delivery option. Once you have added the item to your shopping cart, you can proceed directly to checkout or continue shopping. Your order confirmation will list the products sorted by order and pre-order.
Can I also order from abroad?
- We ship to private customers within Europe. A list of countries and shipping costs can be found here.
What happens if a rose is no longer available?
Of course, it sometimes happens that some varieties are sold out towards the end of the planting season. Roses are natural products and take two years from grafting to becoming ready for sale. We may be able to offer you the desired variety in a different form. Alternatively, you can pre-order for next year.
Will I receive an order confirmation?
After completing your order by clicking on the “Place order” button, you will automatically receive an order confirmation by email. Here you will find the products you have ordered sorted by order and pre-order. In addition, you will receive an order confirmation with the expected shipping date within 1-2 business days.
Can an order still be changed? Can I still add to my order?
We will do our best. Please call us in good time or send us an email with your requests. Please understand that this may not always be possible during the peak season when we have a high volume of orders.
Where can I buy a Rosen Tantau gift voucher, how do I receive it, and how can I redeem it?
- You can conveniently purchase our vouchers online. You will then receive an email with a link. You can forward this to the recipient or print it out via the download. Enter the code to redeem the voucher when purchasing online. Any remaining credit will remain on the voucher.
Questions about shipping
What delivery time can I expect?
Unless otherwise stated in our online shop, the delivery time is 3-10 business days.
How much are the shipping costs for delivery to Germany?
- Shipping costs depend on the product and value of the goods. We offer free shipping within Germany for orders over EUR 150. Standard shipping costs are EUR 7.90. If the delivery includes a standard rose, shipping costs are EUR 12.90.
How much are the shipping costs for deliveries to other European countries?
- Shipping costs depend on the country of delivery and the products ordered. You can find an overview here.
Can I also pick up my order on site?
We are happy to make your delivery available for pickup here in Uetersen. Please specify your desired pickup date when placing your order. There are no shipping costs for pickup.
How does plant shipping work? Will my rose delivery arrive safely?
We are professionals in shipping rose plants. Our special boxes are optimized for shipping roses, so we can also ship flowering container roses. Bare-root roses are additionally kept moist with plastic wrap.
Can I choose a parcel service?
Depending on the size and contents of the parcel, we ship with different parcel services. Unfortunately, it is therefore not always possible to choose.
Will I receive a message when the parcel is shipped?
If you have provided us with your email address, you will automatically receive the tracking number from the parcel service by email when the parcel is shipped.
How long does delivery take?
In Germany, delivery takes 1-2 days. In large cities, it can take up to 3 days, and to other European countries approx. 3 days.
Can I choose a delivery date?
You can let us know your preferred delivery date in the comments field when checking out in our online shop. We ship Monday through Friday.Can I have my order sent to a different delivery address?
Yes, please provide us with the exact address details and contact person. For deliveries to other European countries, please also provide a telephone number if possible so that delivery can be made without any complications.
Can I also have my order delivered to packing stations or post offices?
This is not possible, as not all parcel services deliver to packing stations or post offices.
What should I do if I have not received my order?
If you have provided us with your email address, you will automatically receive an email with the tracking number when your order is shipped. If your delivery is not forwarded, you can contact the parcel service provider or us.
What should I do if my order is incomplete?
Larger orders are often shipped in several packages and are not always delivered on the same day. If we have overlooked or forgotten something, please call us. We will then arrange for a replacement shipment immediately.
Questions about payment
What payment options do I have at Rosen Tantau?
- You can pay by invoice, prepayment, or PayPal. When paying by PayPal, payment by direct debit and credit card is possible.
- For international shipping, we ask for prepayment.
- When picking up your order, you can pay in cash or by EC card.
Can I also pay by credit card?
This is possible via PayPal.
How do I receive my invoice?
We send invoices by email 1–2 days after your delivery has been shipped.I have returned my order to you. When will I receive a refund for the invoice amount?
As soon as we have received the shipment, the amount will be transferred back to you or credited to your account.
How can I cancel my online order with Rosen Tantau? How can I cancel?
You will find a cancellation form in the service area of our online shop. You can also cancel your order in writing by email or post, quoting your order number.
What should I do if my order is damaged?
If something is damaged or we have forgotten something, please call us. We will then arrange for a replacement delivery, a reshipment, or, after consultation with you, a price reduction.
How can I subscribe to the Rosen Tantau newsletter?
You can easily register in the footer of our online shop in the Shop Service section and via customer service. Secure a 10% welcome discount on our entire range!How can I unsubscribe from the Rosen Tantau newsletter?
You can unsubscribe at any time directly in the newsletter or via customer service.
How can I contact Rosen Tantau?
Where can I find the contact form?
- You will find our contact form in the footer of our online shop in the Shop Service section.